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Q&A

Why does my laptop recognize my external DVD player that turns on, but not play any DVDs on it?

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I bought a Lenovo BP40N external DVD player in 2015. Since May 2 2021, it stopped playing DVDs.

I troubleshot on two Windows 10 computers. When I plug in the USB cable for the BP40N into a computer's USB port, I can hear the BP40N spinning and the BP40N's light turns green. Both computers automatically launch PowerDVD. All this proves that the computer recognizes the BP40N, and the BP40N is working electronically. But then nothing happens. The BP40N doesn't actually show up on "Devices and drives" under My Computer.

Before May 2021, after PowerDVD automatically launches, the BP40N would start playing automatically. The BP40N used to show up on "Devices and drives" under My Computer.

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