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Q&A Gmail - User is a group is not receiving emails

We use Gmail with Google Workspace (G Suite) or whatever it's called. We have a group, say info@example.com. Some of our members and aliases in that group are not receiving emails and I have no ide...

0 answers  ·  posted 4mo ago by Vanity Slug ❤️‭  ·  edited 1mo ago by techsavvytinkerer‭

Question gmail google-workspace
#4: Post edited by user avatar techsavvytinkerer‭ · 2024-10-12T12:15:10Z (about 1 month ago)
copyedit 
Gmail - User is a group is not receiving emails
  • We use gmail with workspaces, or G-Suit or whatever it's called. We have a group, say `info@example.com`. Some of our members and aliases in that group are not receiving emails and I have no idea why. After looking at things in google's "Admin" app, under that `info@example.com` group, I see this column "Relation" which has 2 type of values: "Direct" and "Direct and Indirect".
  • ![Google Workspace, somewhere in Gmail settings showing list of emails with a column "Relation" with "Direct" value having red cross next to it and "Direct and Indirect" value having green check mark next to it.](https://powerusers.codidact.com/uploads/qwq1mabhtz3530x7fqci4akpeatc)
  • So far it seems to have a consistent pattern:
  • - Emails with "Direct and Indirect" value receive emails.
  • - Emails with "Direct" value do not receive emails.
  • I suspect this could be a problem (maybe, maybe not). I want to try changing "Direct" value on that first row and see if that email address will start receiving emails. However, I have no idea where to change that value. I could not find any information on this on internet whatsoever.
  • **Questions**:
  • 1. How can I change the value of this "Relation" column from "Direct" to "Direct and Indirect"?
  • 2. Alternatively, if this is not the problem, what else can I check to make all of the emails and aliases/groups inside the group to receive emails?
  • We use Gmail with Google Workspace (G Suite) or whatever it's called. We have a group, say `info@example.com`. Some of our members and aliases in that group are not receiving emails and I have no idea why. After looking at things in google's "Admin" app, under that `info@example.com` group, I see this column "Relation" which has 2 type of values: "Direct" and "Direct and Indirect".
  • ![Google Workspace, somewhere in Gmail settings showing list of emails with a column "Relation" with "Direct" value having red cross next to it and "Direct and Indirect" value having green check mark next to it.](https://powerusers.codidact.com/uploads/qwq1mabhtz3530x7fqci4akpeatc)
  • So far it seems to have a consistent pattern:
  • - Emails with "Direct and Indirect" value receive emails.
  • - Emails with "Direct" value do not receive emails.
  • I suspect this could be a problem (maybe, maybe not). I want to try changing "Direct" value on that first row and see if that email address will start receiving emails. However, I have no idea where to change that value. I could not find any information on this on internet whatsoever.
  • **Questions**:
  • 1. How can I change the value of this "Relation" column from "Direct" to "Direct and Indirect"?
  • 2. Alternatively, if this is not the problem, what else can I check to make all of the emails and aliases/groups inside the group to receive emails?
gmail google-workspace
gmail google-workspace
#3: Post edited by user avatar Canina‭ · 2024-07-24T09:11:23Z (4 months ago)
  • We use gmail with workspaces, or G-Suit or whatever it's called. We have a group, say `info@abc.com`. Some of our members and aliases in that group are not receiving emails and I have no idea why. After looking at things in google's "Admin" app, under that `info@abc.com` group, I see this column "Relation" which has 2 type of values: "Direct" and "Direct and Indirect".
  • ![Google Workspace, somewhere in Gmail settings showing list of emails with a column "Relation" with "Direct" value having red cross next to it and "Direct and Indirect" value having green check mark next to it.](https://powerusers.codidact.com/uploads/qwq1mabhtz3530x7fqci4akpeatc)
  • So far it seems to have a consistent pattern:
  • - Emails with "Direct and Indirect" value receive emails.
  • - Emails with "Direct" value do not receive emails.
  • I suspect this could be a problem (maybe, maybe not). I want to try changing "Direct" value on that first row and see if that email address will start receiving emails. However, I have no idea where to change that value. I could not find any information on this on internet whatsoever.
  • **Questions**:
  • 1. How can I change the value of this "Relation" column from "Direct" to "Direct and Indirect"?
  • 2. Alternatively, if this is not the problem, what else can I check to make all of the emails and aliases/groups inside the group to receive emails?
  • We use gmail with workspaces, or G-Suit or whatever it's called. We have a group, say `info@example.com`. Some of our members and aliases in that group are not receiving emails and I have no idea why. After looking at things in google's "Admin" app, under that `info@example.com` group, I see this column "Relation" which has 2 type of values: "Direct" and "Direct and Indirect".
  • ![Google Workspace, somewhere in Gmail settings showing list of emails with a column "Relation" with "Direct" value having red cross next to it and "Direct and Indirect" value having green check mark next to it.](https://powerusers.codidact.com/uploads/qwq1mabhtz3530x7fqci4akpeatc)
  • So far it seems to have a consistent pattern:
  • - Emails with "Direct and Indirect" value receive emails.
  • - Emails with "Direct" value do not receive emails.
  • I suspect this could be a problem (maybe, maybe not). I want to try changing "Direct" value on that first row and see if that email address will start receiving emails. However, I have no idea where to change that value. I could not find any information on this on internet whatsoever.
  • **Questions**:
  • 1. How can I change the value of this "Relation" column from "Direct" to "Direct and Indirect"?
  • 2. Alternatively, if this is not the problem, what else can I check to make all of the emails and aliases/groups inside the group to receive emails?
#2: Post edited by user avatar samcarter‭ · 2024-07-22T15:54:46Z (4 months ago)
  • We use gmail with workspaces, or G-Suit or whatever it's called. We have a group, say info@abc.com. Some of our members and aliases in that group are not receiving emails and I have no idea why. After looking at things in google's "Admin" app, under that info@abc.com group, I see this column "Relation" which has 2 type of values: "Direct" and "Direct and Indirect".
  • ![Google Workspace, somewhere in Gmail settings showing list of emails with a column "Relation" with "Direct" value having red cross next to it and "Direct and Indirect" value having green check mark next to it.](https://powerusers.codidact.com/uploads/qwq1mabhtz3530x7fqci4akpeatc)
  • So far it seems to have a consistent pattern:
  • - Emails with "Direct and Indirect" value receive emails.
  • - Emails with "Direct" value do not receive emails.
  • I suspect this could be a problem (maybe, maybe not). I want to try changing "Direct" value on that first row and see if that email address will start receiving emails. However, I have no idea where to change that value. I could not find any information on this on internet whatsoever.
  • **Questions**:
  • 1. How can I change the value of this "Relation" column from "Direct" to "Direct and Indirect"?
  • 2. Alternatively, if this is not the problem, what else can I check to make all of the emails and aliases/groups inside the group to receive emails?
  • We use gmail with workspaces, or G-Suit or whatever it's called. We have a group, say `info@abc.com`. Some of our members and aliases in that group are not receiving emails and I have no idea why. After looking at things in google's "Admin" app, under that `info@abc.com` group, I see this column "Relation" which has 2 type of values: "Direct" and "Direct and Indirect".
  • ![Google Workspace, somewhere in Gmail settings showing list of emails with a column "Relation" with "Direct" value having red cross next to it and "Direct and Indirect" value having green check mark next to it.](https://powerusers.codidact.com/uploads/qwq1mabhtz3530x7fqci4akpeatc)
  • So far it seems to have a consistent pattern:
  • - Emails with "Direct and Indirect" value receive emails.
  • - Emails with "Direct" value do not receive emails.
  • I suspect this could be a problem (maybe, maybe not). I want to try changing "Direct" value on that first row and see if that email address will start receiving emails. However, I have no idea where to change that value. I could not find any information on this on internet whatsoever.
  • **Questions**:
  • 1. How can I change the value of this "Relation" column from "Direct" to "Direct and Indirect"?
  • 2. Alternatively, if this is not the problem, what else can I check to make all of the emails and aliases/groups inside the group to receive emails?
#1: Initial revision by user avatar Vanity Slug ❤️‭ · 2024-07-22T14:03:04Z (4 months ago) 
Gmail - User is a group is not receiving emails
We use gmail with workspaces, or G-Suit or whatever it's called. We have a group, say info@abc.com. Some of our members and aliases in that group are not receiving emails and I have no idea why. After looking at things in google's "Admin" app, under that info@abc.com group, I see this column "Relation" which has 2 type of values: "Direct" and "Direct and Indirect". 

![Google Workspace, somewhere in Gmail settings showing list of emails with a column "Relation" with "Direct" value having red cross next to it and "Direct and Indirect" value having green check mark next to it.](https://powerusers.codidact.com/uploads/qwq1mabhtz3530x7fqci4akpeatc)

So far it seems to have a consistent pattern:

- Emails with "Direct and Indirect" value receive emails.
- Emails with "Direct" value do not receive emails.

I suspect this could be a problem (maybe, maybe not). I want to try changing "Direct" value on that first row and see if that email address will start receiving emails. However, I have no idea where to change that value. I could not find any information on this on internet whatsoever. 

**Questions**:

1. How can I change the value of this "Relation" column from "Direct" to "Direct and Indirect"?

2. Alternatively, if this is not the problem, what else can I check to make all of the emails and aliases/groups inside the group to receive emails?
gmail google-workspace